Delivery & Refund Policy

1. About this policy

This policy explains how orders from the KingBoostFarms Food Mart are delivered or collected, how you can cancel an order, and when and how you are refunded. It forms part of the terms on which we sell to you. By placing an order you agree to it.

Course enrolments (Academy) and consulting requests are arranged directly with our team. Their fees, dates and cancellation terms are confirmed with you when we get in touch.

2. Delivery or self pickup

At checkout you choose how to receive your order:

• Delivery. We bring your order to the address you give us. You choose your delivery area and the delivery fee for that area is shown before you pay.
• Self pickup (when we offer it). You collect your order yourself, and there is no delivery fee. The pickup address and any opening hours are shown at checkout and in your confirmation email.

3. Delivery areas, fees and VAT

Because distances differ, our delivery fee depends on the area you choose. The fee, and any VAT that applies, are shown as separate lines in your order summary so you always see the full total before you pay. Where VAT applies, it is added to the price of the products.

If your area is not in the list, please contact us and we will tell you whether we can deliver to you and at what cost.

4. Ordering from outside Nigeria

Many of our customers order from abroad to send fresh produce and staples to family or friends in Nigeria — for example for a delivery address in Lagos, or for someone else to collect at pickup. All deliveries and self pickup still take place within Nigeria; we are not able to ship products internationally.

You can pay with an international card. Paystack, our payment provider, charges the order in Nigerian Naira (₦), and your card issuer converts this to your own currency at their exchange rate on the day. Where we show an approximate price in US dollars on the site, it is only a guide — the amount your bank actually charges you may differ slightly.

5. Delivery times

After you order, we contact you to confirm arrangements. When your order is on its way, or ready for pickup, we send you an email. Delivery times depend on your location, product availability, traffic and weather, so we cannot promise an exact time, but we will keep you informed.

Someone should be available to receive the order. If we cannot reach you after reasonable attempts, we may rearrange delivery or cancel the order.

6. Paying for your order

• Pay now. You pay securely online through Paystack (card, bank transfer or USSD, depending on what Paystack offers you). Your order is confirmed when the payment succeeds. We never see or store your card details.
• Pay on delivery or at pickup. You pay when your order arrives or when you collect it. If you cancel before that, you have not been charged.

Unpaid online orders are cancelled automatically after a few hours, and the items are released back to stock.

7. Cancelling an order

Every confirmation email contains a private link to your order. Depending on where your order is, it works like this:

• Not yet processed. You can cancel straight away from the link. The items go back into stock, and if you had not paid, you are not charged.
• Paid online, not yet shipped. You can send us a cancellation request from the same link. We review it and email you. If we approve it, your payment is refunded (see below). If we have already prepared the order, we may not be able to approve it.
• Shipped or ready for pickup. The order can no longer be cancelled on the website. Please contact us, and we will do our best to help.

We may also cancel an order ourselves, for example if an item is unavailable, a price was shown in error, or we cannot deliver to your area. If we do, we will tell you and refund any payment you made.

8. Refunds

You are refunded in these situations:

• we approve your request to cancel an order you already paid for;
• we cancel an order you paid for, or cannot supply it;
• an item arrives damaged, wrong or not as described, and after we look into it we agree a refund is the right solution (see the next section).

9. Damaged, wrong or missing items

Please check your order when it arrives. If anything is damaged, wrong, missing or not as described, contact us as soon as possible, ideally on the same day, and include your order number and a photo if you can. We will look into it and, where the problem is confirmed, we will replace the item, correct the order or refund the affected part.

Fresh produce is a natural product, so size, shape and colour can vary from the pictures on the site. Because our products include fresh and perishable food, we do not normally accept returns for a change of mind once an order has been delivered or collected.

10. Your legal rights

Nothing in this policy limits any rights you have under Nigerian consumer protection law. If you are unhappy with how we have handled your order, please tell us so we can put it right.